Friday, October 12, 2012

In Miami, Obama plays odd role: Warm-up act

President Barack Obama does the sign of "The U" as he arrives a campaign event at the University of Miami, Thursday, Oct. 11, 2012, in Coral Gables, Fla. (AP Photo/Lynne Sladky)

President Barack Obama does the sign of "The U" as he arrives a campaign event at the University of Miami, Thursday, Oct. 11, 2012, in Coral Gables, Fla. (AP Photo/Lynne Sladky)

President Barack Obama speaks during a campaign event at the University of Miami, Thursday, Oct. 11, 2012, in Coral Gables, Fla. (AP Photo/Lynne Sladky)

President Barack Obama is greeted by Rep. Frederica Wilson, D-Fla., center, and Florida State Rep. Dwight Bullard, left, as he steps off of Air Force One at Miami International Airport, Thursday, Oct. 11, 2012, in Miami. (AP Photo/Carolyn Kaster)

President Barack Obama speaks at a campaign event at the University of Miami, Thursday, Oct. 11, 2012, in Coral Gables, Fla. (AP Photo/Carolyn Kaster)

(AP) ? For one day of the campaign, at least, President Barack Obama was just the warm-up act.

Hours before Vice President Joe Biden's lone debate with Republican running mate Paul Ryan, Obama appeared loose and at ease in a semi-backup role, his sleeves rolled up at the University of Miami as he railed against rival Mitt Romney before 9,000 screaming college students.

For once, Biden was front-and-center.

Obama's stumble in the first presidential debate against Romney raised the stakes of Biden's performance in Danville, Ky., giving the president's re-election campaign a chance to regain its stride and blunt Romney's recent rise in the polls.

Obama planned to watch the start of the debate aboard Air Force One following an evening fundraiser in Miami, one of his last of the long campaign. Aides said the president called Biden on the way to South Florida to wish him good luck.

The president made no mention of the debate during the rally, choosing instead to criticize his GOP rival and plead with students to vote early beginning on Oct. 27.

"He's trying to go through an extreme makeover," Obama said of Romney. "After running for more than a year in which he called himself 'severely conservative,' Mitt Romney is trying to convince you that he was severely kidding."

Taking a mocking tone, the president said Romney was trying to mask his past stances on tax cuts and health care. "Mitt Romney is for whatever you're for. Suddenly, he loves the middle class ? can't stop talking enough about them. He loves Medicare, loves teachers. He even loves the most important parts of Obamacare. What happened?"

Obama recited a litany of what he said are the consequences of Romney's policies, taunting that "this new version of Mitt Romney" was running away from the things he promised to do as president. "Tax breaks for outsourcers? Never heard of such a thing. Saying we should cut back on teachers? Doesn't ring a bell."

The crowd roared with delight at the tougher approach. One person in the crowd held aloft an iPad with a simple message for Obama: "Take the gloves off."

Obama's campaign said the president planned to travel to Williamsburg, Va., on Saturday for three days of practice before the next debate, when the full glare of the spotlight will return ? for good.

___

Follow Ken Thomas at http://twitter.com/AP_Ken_Thomas

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/89ae8247abe8493fae24405546e9a1aa/Article_2012-10-11-Obama/id-9bc7f7b16dd44275ac817a2bc4a2b6ed

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Thursday, October 11, 2012

News Summary: Stocks fall after 2 bad reports

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Wednesday, October 10, 2012

Obama campaign seeks to reassure nervous Democrats

FILE - In this Oct. 9, 2012 file photo, President Barack Obama speaks in Columbus, Ohio. It's not just President Barack Obama's lackluster debate that has some Democrats on edge less than a month from Election Day. Party loyalists, both in Washington and in battleground states, fret that Obama's campaign isn't aggressive enough in blocking Romney's pivot to the political center, and they fear Romney's new efforts to show a softer side give him an opening with female voters. (AP Photo/Tony Dejak, File)

FILE - In this Oct. 9, 2012 file photo, President Barack Obama speaks in Columbus, Ohio. It's not just President Barack Obama's lackluster debate that has some Democrats on edge less than a month from Election Day. Party loyalists, both in Washington and in battleground states, fret that Obama's campaign isn't aggressive enough in blocking Romney's pivot to the political center, and they fear Romney's new efforts to show a softer side give him an opening with female voters. (AP Photo/Tony Dejak, File)

FILE - In this Oct. 5, 2012 file photo, Republican presidential candidate, former Massachusetts Gov. Mitt Romney holds a couple of children during a rally in Abingdon, Va. It's not just President Barack Obama's lackluster debate that has some Democrats on edge less than a month from Election Day. Party loyalists, both in Washington and in battleground states, fret that Obama's campaign isn't aggressive enough in blocking Romney's pivot to the political center, and they fear Romney's new efforts to show a softer side give him an opening with female voters. (AP Photo/Steve Helber)

(AP) ? President Barack Obama sought Wednesday to reassure hand-wringing Democrats in the wake of his lackluster first debate, declaring, "I got this."

Party loyalists, in Washington and in battleground states, are fretting that Obama's campaign has been slow to rebound after his debate last week against Republican challenger Mitt Romney. They're worried that the Democratic ticket isn't being aggressive enough in blocking Romney's new pivot to the political center. And they fear Romney's recent effort to show a softer side gives him an opening with female voters, who are crucial to the president's re-election prospects.

"I'm not feeling very positive," said Awilda Marquez, a prominent Democrat in Colorado. "I know that it's only the first debate, but he can't seem to change the relentless negative coverage. Romney has been able to take control."

Her nervousness was echoed by other Democrats in interviews across the country just before the next opportunity to get the Obama campaign back on track ? Vice President Joe Biden's debate Thursday against Republican Paul Ryan.

Obama's campaign, seeking to address some of the concerns, launched a fresh critique of Romney Wednesday for saying he wouldn't pursue abortion-related legislation as president. Obama aides accused the Republican of "hiding" his positions of earlier in the year in order to gain women's votes.

The president's team says no major changes are expected in his own re-election strategy. Nevertheless, the president and his aides are seeking to reassure anxious Democrats that key factors are still in their favor.

"By next week, I think a lot of the hand-wringing will be complete because we're going to go ahead and win this thing," Obama said in an interview with radio host Tom Joyner. Projecting confidence, Obama said, "I got this."

The president appears to maintain a narrow lead in polling in many battleground states and has more pathways than Romney to reach the 270 Electoral College votes required to win the White House. Also, more Democrats than Republicans are registered to vote in swing states like Florida and Nevada. And last Friday's dip in the nation's unemployment rate to 7.8 percent gave some credence to Obama's core argument that the economy is slowly but surely recovering.

But there's little doubt that the burst of momentum Obama enjoyed last month has come to a halt following the first debate. That's given Romney ample opportunity to rebound from a dismal September with just four weeks until Election Day and millions of Americans already casting early votes. Polls taken after the debate show the race tightening nationally and in key states, though both parties say the president maintains an edge in such crucial states as Ohio and Virginia.

The rumblings in the Democratic ranks focus largely on whether the campaign has been aggressive enough coming out of the first debate, particularly in accusing Romney of lying about his positions and abandoning the conservative policies he embraced during the GOP primary.

Several strategists said they were perplexed that the campaign, nearing $1 billion in fundraising, wasn't churning out television advertisements juxtaposing clips of Romney from earlier in the year with his comments during the debate. That's allowing Romney, they say, to get away with shifting to the center.

"I don't believe you ever let a charge go unanswered, so in that respect I wish they were more forceful," said Chuck Ardo, a former spokesman for ex-Pennsylvania Gov. Ed Rendell.

Other Democrats fear the debate fallout is leading to softening support for the president among women, long one of his strengths.

Romney is making a clear play for female voters coming out of the debate, sprinkling personal anecdotes into his speeches in an attempt to appear more empathetic. The Republican also said this week that he would not pursue any abortion-related legislation if elected.

Obama aides dispute much of the criticism of their tactics, pointing to their rapid response to Romney's apparent shift on abortion.

"We're not saying he's changed his mind on these issues," said Stephanie Cutter, Obama's deputy campaign manager. "We're saying he's trying to cover up his beliefs."

The president's support among female registered voters dropped 5 percentage points following the debate, according to Gallup surveys. But he still leads Romney 51 percent to 43 percent among women. The Republican's support among registered female voters is up 2 points since the debate.

Democratic pollster Stan Greenberg raised alarms this week about the potential for softening in Obama's support among women. He said his post-debate research found unmarried women in particular were not swayed by Obama's economic arguments but were open to Romney's approach.

"There was a positive response of these voters to Romney identifying with the middle class and their struggle and a very strong response to Romney's five-point economic plan," Greenberg said.

That marked a shift from last month, according to the pollster. Many unmarried women responded positively to Obama's message during the Democratic convention and were particularly offended by Romney's comments in a leaked fundraising video about 47 percent of voters who don't pay federal income tax and feel they are victims.

Obama never raised Romney's remarks during the debate, to the dismay of many Democrats.

The president's campaign did on Tuesday release its first ad since the debate incorporating Romney's comments on the 47 percent. The 30-second spot focused on seniors, arguing that some of the "victims" Romney referred to were seniors receiving Medicare.

Despite the Democratic worries, officials at Obama's Chicago campaign headquarters say their approach to the final weeks of the campaign has always hinged on a tight race.

"We never anticipated winning battleground states by 10 points and can't imagine winning a ton of them by 5 points," said Ben LaBolt, Obama's campaign spokesman. "Our task is to lay out the economic choice every day for undecideds and to turn out our supporters."

For some Democrats, who sensed some in the party getting overconfident before the debate, a case of the nerves may not be such a bad thing.

"I'd rather get a jolt four weeks out than a week out when there's still time to do something about this," said Karen Finney, a Democratic strategist.

___

Associated Press writer Ken Thomas and AP News Survey Specialist Dennis Junius contributed to this report.

___

Follow Julie Pace at http://twitter.com/jpaceDC

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/3d281c11a96b4ad082fe88aa0db04305/Article_2012-10-10-Obama-Worried%20Democrats/id-42b2a6e8a43d4a0ba14d551fffe7cf9c

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Cambrian fossil pushes back evolution of complex brains


This picture shows a nearly intact fossil of Fuxianhuia protensa. The inset shows the fossilized brain in the head of another specimen.
The remarkably well-preserved fossil of an extinct arthropod shows that anatomically complex brains evolved earlier than previously thought and have changed little over the course of evolution. According to University of Arizona neurobiologist Nicholas Strausfeld, who co-authored the study describing the specimen, the fossil is the earliest known to show a brain.

The discovery will be published in the Oct. 11 issue of the journal Nature.

Embedded in mudstones deposited during the Cambrian period 520 million years ago in what today is the Yunnan Province in China, the approximately 3-inch-long fossil, which belongs to the species Fuxianhuia protensa, represents an extinct lineage of arthropods combining an advanced brain anatomy with a primitive body plan.

The fossil provides a "missing link" that sheds light on the evolutionary history of arthropods, the taxonomic group that comprises crustaceans, arachnids and insects.

The researchers call their find "a transformative discovery" that could resolve a long-standing debate about how and when complex brains evolved.

"No one expected such an advanced brain would have evolved so early in the history of multicellular animals," said Strausfeld, a Regents Professor in the UA department of neuroscience.

According to Strausfeld, paleontologists and evolutionary biologists have yet to agree on exactly how arthropods evolved, especially on what the common ancestor looked like that gave rise to insects.

"There has been a very long debate about the origin of insects," Strausfeld said, adding that until now, scientists have favored one of two scenarios.

Some believe that insects evolved from the an ancestor that gave rise to the malacostracans, a group of crustaceans that include crabs and shrimp, while others point to a lineage of less commonly known crustaceans called branchiopods, which include, for example, brine shrimp.

Because the brain anatomy of branchiopods is much simpler than that of malacostracans, they have been regarded as the more likely ancestors of the arthropod lineage that would give rise to insects.

However, the discovery of a complex brain anatomy in an otherwise primitive organism such as Fuxianhuia makes this scenario unlikely. "The shape [of the fossilized brain] matches that of a comparable sized modern malacostracan," the authors write in Nature. They argue the fossil supports the hypothesis that branchiopod brains evolved from a previously complex to a more simple architecture instead of the other way around. __IMAGE_2

This hypothesis arose from neurocladistics, a field pioneered by Strausfeld that attempts to reconstruct the evolutionary relationships among organisms based on the anatomy of their nervous system. Conventional cladistics, on the other hand, usually look to an organism's overall morphology or molecular data such as DNA sequences.

Strausfeld, who holds appointments in other UA departments including evolutionary biology and entomology, has catalogued about 140 character traits detailing the neural anatomies of almost 40 arthropod groups.

"There have been all sorts of implications why branchiopods shouldn't be the ancestors of insects," he said. "Many of us thought the proof in the pudding would be a fossil that would show a malacostracan-like brain in a creature that lived long before the origin of the branchiopods; and bingo! ? this is what this is."

Strausfeld traveled to the Yunnan Key Laboratory for Palaeobiology at Yunnan University in Kunming, China, to join his collaborator, Xiaoya Ma, a postdoctoral fellow at London's Natural History Museum, in studying the brain anatomies of various fossil specimens. In the institute's collection, they came across the fossil of Fuxianhuia protensa described in the paper.

"I spent a frenetic five hours at the dissecting microscope, the last hours of my visit there, photographing, photographing, photographing," he said. "And I realized that this brain actually comprises three successive neuropils in the optic regions, which is a trait of malacostracans, not branchiopods."

Neuropils are portions of the arthropod brain that serve particular functions, such as collecting and processing input from sensory organs. For example, scent receptors in the antennae are wired to the olfactory neuropils, while the eyes connect to neuropils in the optic lobes.

When Strausfeld traced the fossilized outlines of Fuxianhuia's brain, he realized it had three optic neuropils on each side that once were probably connected by nerve fibers in crosswise pattern as occurs in insects and malacostracans. The brain was also composed of three fused segments, whereas in branchiopods only two segments are fused.

"In branchiopods, there are always only two visual neuropils and they are not linked by crossing fibers," Strausfeld said. "In principle, Fuxianhuia's is a very modern brain in an ancient animal."

The fossil supports the idea that once a basic brain design had evolved, it changed little over time, he explained. Instead, peripheral components such as the eyes, the antennae and other appendages, sensory organs, etc., underwent great diversification and specialized in different tasks but all plugged into the same basic circuitry.

"It is remarkable how constant the ground pattern of the nervous system has remained for probably more than 550 million years," Strausfeld added. "The basic organization of the computational circuitry that deals, say, with smelling, appears to be the same as the one that deals with vision, or mechanical sensation."

Source : University of Arizona

Source: http://www.biologynews.net/archives/2012/10/10/cambrian_fossil_pushes_back_evolution_of_complex_brains.html

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A Fight worth Fighting: Speaking Out against Domestic Violence

The City of Hartford and the Permanent Commission on the Status of Hartford Women kicked off Domestic Violence Awareness Month by hosting a community discussion on domestic violence last Thursday at the Hartford Public Library. The program brought together community leaders and veterans of the Hartford Police Department to educate those in attendance about the city?s laws and available resources for victims.

The program made apparent that advocates? definition of what constitutes abuse is broader than what legal statutes recognize as punishable by law. According to Dr. Sweets S. Wilson, LADC, CCDVD, domestic violence ?encompasses a pattern of control and behavior exercised by one person over another. The abuse can be physical, sexual, verbal, and emotional or cyberspace ? and can come in the form of the continuous use of demeaning words.? Sergeant Mathew Eisele of the HPD, however, made clear in his keynote discussion that domestic violence requires clear evidence of physical abuse.

The evening?s discussion was mostly in the context of men physically abusing women. At one point, Sergeant Mathew Eisele briefly communicated that men can be victims of abuse, but the issue of domestic violence in same-gender relationships was largely missing from the evening?s discussion.

As anyone who has been victimized by someone in the safety of their own home knows, abuse comes in many forms, and no one-size-fits-all definition can capture the injustices done every single day to men, women, and children. The requirement for clear evidence of physical harm leaves traumatized victims in a situation where they cannot seek help or safety until it?s often too late. While the state of Connecticut has come far in the way it responds to its citizens who are able to prove they?ve been victimized, we as a community have a responsibility to continue educating our state on the shortcomings of a legal structure that puts the burden of proof on the victim.

For more information on domestic violence and warning signs of domestic violence, contact the Connecticut Coalition against Domestic Violence or check out www.ctcadv.org. If you need help or a referral for an immediate crisis, call the Connecticut United Way by dialing 2-1-1 from any touch-tone phone.

Source: http://www.realhartford.org/2012/10/08/a-fight-worth-fighting-speaking-out-against-domestic-violence/

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Monday, October 8, 2012

This Week in Small Business: They're Talking About Us! - NYTimes ...

Dashboard

A weekly roundup of small-business developments.

What?s affecting me, my clients and other small-business owners this week.

The Debate: Small Businesses Front and Center

The first presidential debate favored Governor Romney, and small businesses were front and center. Stocks rallied the next day. Unfortunately, too many people were playing drinking games to pay attention. But these are five good takeaways from the night. And here?s one issue the candidates missed.

The Fiscal Cliff: Fears Grow

Fears begin to build about the looming cliff, and some people are concerned it may impede job growth. Americans may see smaller paychecks next year as payroll tax breaks expire. Senate leaders work on a plan to avoid mandatory cuts. A group offers a $2 trillion alternative. Rick Newman advises on how to prepare. Dana Blankenhorn says the real fiscal cliff is economic growth: ?So let?s assume we?re all about to be made happy, with faster growth, and lower unemployment starting to push up wages. What happens, then, to the government?s costs for borrowing new money? It goes up. And small increases in interest rates make for a big change in costs, when calculated as a percentage. It?s simple math.? Chairman Bernanke answers five questions. The Postal Service defaults again.

The Economy: Slow Growth, Rising Stress

The unemployment rate falls to 7.8 percent, and ADP says companies added 162,000 jobs to payrolls. Jack Welch says the president cooked the books; Paul Krugman says Republicans can?t handle the truth. Advertised vacancies rise. But weekly unemployment claims go up again. An Intuit index shows that small-business growth is slowing, and TD Bank says small-business owners? stress levels are rising. Wells Fargo?s chief financial officer offers a sober outlook on the economy. Chief executives sharply reduce their expectations. Harlan Levy says that ?other than technology, it?s hard to see any part of the U.S. economy growing more than 1 percent or 2 percent.? Retailers report slower sales growth. The domestic office market barely gains in the third quarter. Manufacturing new orders are ?a disaster.? Curt Schilling may even have to sell his bloody sock. But mall vacancies declined and auto sales stayed strong with Ford reporting truck sales at their best pace since 2007. The service sector grew in September and holiday sales are expected to rise 4.1 percent. Home prices went up in August.

Your People: More Caffeine

The debate continues over whether an entrepreneurial M.B.A. degree is worth the time and money. This is how one teenage entrepreneur snubbed college to build an apps empire. Leigh Branham says there are seven reasons employees move on. Here?s a guide to maternity and paternity leave for small businesses. These 15 professions drink the most coffee.

Marketing: Free Cookies

Neil Patel has some advice on handling sales, including: ?Offer a free trial.? Here are four things for small businesses to keep in mind as they consider how they can leverage the media, both online and off. Drew McLellan offers seven tips for creating compelling case studies. Girl Scout cookie packaging gets a redesign. Laura Click says there are seven mistakes that will kill your e-mail marketing, like not offering a ?cookie? to sign up (she?s not talking about Girl Scout cookies). Marcus Sheridan says there are seven reasons blogging is failing to generate leads for so many marketing agencies, starting with this: ?The reality is the marketing industry is full of blogs that simply are boring.? Rebekah Henson explains how to market like Google.

Social Media: Mars Has a Mayor?

The first Foursquare check-in is made from Mars. The Bengals celebrate Gangnam style. A tweet from KitchenAid shows (yet again) why social media needs mature talent. Facebook tops a billion users. Here are five social lessons small businesses can learn from big businesses. This music video was made by 2,601 people. David discusses the pros and cons of creating video or keeping it audio only.

Customer Service: Generating Word of Mouth

U.P.S. is now providing a new online destination that answers small-business owners? requests for support. Jeremy Epstein explains how Merrell Shoes generates word of mouth. Andy Sernovitz shares a tale about a boring store: ?If people aren?t stopping in their tracks in front of your door, you?re missing the point. Close your store and start a direct-mail business.? Tina Imperial says that customer touch points are your chance to show how good you are.

Start-Up: A Floating Touch Screen!

A new study from the Kauffman Foundation shows where entrepreneurs come from. Women are flocking to start-ups but trailing in computer tech. This start-up promises a touch screen that floats in the air. Jim Smith wonders if you should start a business in a red or a blue state. Catherine Clifford goes inside the workings of an accelerator. Seven cancer survivors turn their experiences into small-business ideas. Cezary Pietrzak explains why your start-up?s name matters. A company amasses restaurant data so that subscribers can update their own profiles in local search directories.

Management: A Tale of Two Arcades

AshleyMadison.com, a site for cheaters, questions Groupon?s ethics, and Noah Fleming has ideas for how the daily deal site can save itself. Goldman Sach?s chief executive says that operating a small business is as hard as running his firm. An I.B.M. executive gives advice for growing businesses. President Obama?s approach to management depends heavily on routines, such as wearing only gray or blue suits. In a video, Teri Geymi explains how to break free from the limitations of fear. This tale of two pinball arcades shows why one struggles while the other survives. Dean Black wants to know what your daily calendar looks like. These are the 2012 MacArthur grant winners. Tracey Schelmetic wonders if clusters are the future of advanced manufacturing. This is what B movies tell us about entrepreneurship. A team of high school soccer players show how to stick together.

Cash Flow: When to Buy Furniture

Small-business lending rises. Chase claims small-business successes. Here?s how companies manipulate earnings. Here?s some advice on when to buy new office furniture, and this is an irreplaceable guide to buying Halloween candy. A regulation overhaul is on the horizon for New York City small businesses. Valpak is giving $10,000 to North America?s favorite small business.

Around the World: Russia Loses $58 Billion

Eurozone unemployment hits 11.4 percent, and one in 10 European employees is depressed. Matthew Kalman tells the story of a successful Palestinian start-up. Eric Krell lists the riskiest countries in the world and how to protect yourself. This game proves that you?re much worse at geography than you thought (but not as bad as Apple.) Rob Cox says that Vietnam is a bad example for emerging markets. Manufacturing growth in India holds steady. China gears up to make more overseas investments. Mexico?s economy may be giving Brazil and China a run for their money. Russia watches $58 billion in capital leave the country. A human-flesh meat market opens in London. Start-Up Chile gains traction.

Technology: A Headstone App

The Internal Revenue Service revamps its Web site to make it more small-business friendly. Tim Murphy takes you inside the technology of the Obama campaign. Meanwhile, the White House gets attacked online. Researchers at the University of Surrey have made a great step forward in storing hydrogen or methane to power cars. PayPal introduces free online invoicing for small businesses. QR Codes are appearing on headstones. This infographic shows how small businesses are using mobile apps. Mass production of the mini-iPad is reported, and Intel?s production problems may affect Microsoft?s new tablet. Ultrabook sales forecasts are cut in half. Emily Suess lists five smartphone apps for businesses. This is how much energy a smartphone uses in a year (and what it means for your budget). And even though there are too many battery factories and too few electric cars, the battery of the future might run on sugar.

Tweets of the Week

@cfibTO ? They should have called this the presidential #debate on small business. Two dozen mentions of #smallbiz in the first 20min. Amazing!

?@armano ? Oh snap. I need to wear a suit tomorrow. It?s like Superman eating a bowl of Kryptonite

This Week?s Bests:

Daniel Kehrer explains how rock star customers can help you grow. ?Rock star customers won?t help grow your business on their own. Even customers who identify themselves as ?promoters? in customer surveys ? saying they?d be highly likely to refer you to a colleague or friend ? aren?t actually doing so. Studies have shown that only about 10 percent of self-described promoters actually refer profitable new customers. The key is this: You have to take the initiative and make it easy for them to do so.?

Two researchers find there?s a dark side to flattery: ?Our theory suggests how high levels of flattery and opinion conformity can increase C.E.O.?s overconfidence in their strategic judgment and leadership capability, which results in biased strategic decision making.?

Michael Schuman reports on the myth of Chinese efficiency. ?I can imagine pampered visitors thinking China is something it is not. If you fly into the nifty airports in Beijing or Shanghai, get whisked by a waiting driver to your snazzy hotel, have a few meetings, and then get escorted out again, China might appear to be a sparkling vision of modernity. But spend any time here, or try to really do anything, and the notion that China is an efficient place is rudely exposed as a myth.?

This Week?s Question: Did the debate alter your thinking?

Gene Marks owns the Marks Group, a Bala Cynwyd, Pa., consulting firm that helps clients with customer relationship management. You can follow him on Twitter.

Source: http://boss.blogs.nytimes.com/2012/10/08/this-week-in-small-business-theyre-talking-about-us/

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